Legal


General
The following terms and conditions (henceforth: the Terms and Conditions) are valid between you and “Enjoy Mess” and apply to all use of and orders placed on Enjoy Mess website enjoy-mess.com, and orders made by telephone, e-mail or by live chat with Enjoy Mess Customer Service team (henceforth together: the “Website”). "Enjoy Mess" reserves the right to revise and update the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.

Refund Policy
At this time we cannot offer returns, exchanges, or cancellations. Please double check your address, size and payment information twice. We are really sorry. We can only change your product if arrives with production issues.

Orders
Please make sure that you have read and understood the Terms and Conditions before you place an order. After submitting your order, we will send you an order confirmation email with your order number, details of the product you have ordered from us.

Prices and Duties
All product’s prices shown on the Website are in USD and doesn’t include neither VAT or import duties. There can be VAT or customs duties charged on customers(recipient of the shipment) and this varies by countries and total amount, and the materials.Since all international orders are shipped as DAP(Delivered At Place), customer may have to pay applicable taxes, fees or duties at local customs offices.

Payments

All payments made through the Enjoy Mess website are securely processed through Shopify and its authorized third-party payment providers.

We accept the payment methods displayed at checkout, which may include major credit and debit cards supported by Shopify.

Available payment methods may vary depending on your location, currency, and payment provider.

All transactions are subject to authorization and verification by the respective payment provider. If a payment is declined, rejected, or cannot be verified, your order may not be processed or may be canceled.

Enjoy Mess does not directly store or process your complete credit or debit card information. Payment information is handled securely by our authorized payment providers in accordance with their respective security standards and privacy policies.

Additional charges, including currency conversion fees or international transaction fees, may be applied by your bank or payment provider. Enjoy Mess is not responsible for these third-party charges, except where otherwise required by applicable law.

All order can be purchased via PayPal or Stripe. If PayPal or Stripe disapproved your order during the transaction, your order can be canceled. We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

Shipping
Shipping is calculated at checkout based on the country of destination and weight. we only offer standard shipping service at the moment. All orders are shipped with MexPost (Mexican Postal Service) from our studio in Mexico City. Currently we are a two person studio so it may take up to 7 days for us to pack your order. We appreciate your patience. As soon the order has been shipped you will receive an email confirmation that includes a tracking number and a link to track your package all the way to your door.

Japan, Korea, China, Taiwan: 8-14 working days
USA: 12-20 Working Days
Europe: 8-18 Working Days

All international orders are shipped from Mexico and may be subject to import duties, customs fees, local taxes, or additional charges imposed by the destination country.

Enjoy Mess is not responsible for any customs duties, import taxes, clearance fees, or additional charges imposed by your country's customs authorities, government agencies, or shipping carriers.

These charges are determined by the destination country's regulations and are beyond our control. We cannot predict or guarantee the amount of such fees.

If a customer refuses to pay the required customs charges, the shipment may be delayed, returned, or held by customs authorities. Any resulting costs may be the customer's responsibility, to the extent permitted by applicable law.